Latest Blog Posts

Making a speech? Do your knees knock at the prospect and your palms get sweaty and cold? You are not alone. Many people have a

Ten Tips: Tackling Nosey Questions Go with your gut: if your head & heart tell you not to answer, trust them Don’t be rude back: “How

What is a nosey question? Is there such a thing? Two people can feel totally differently about the same question. If you’re out of work

Manipulative people don’t have the courage or skills to put their viewpoint directly. Instead they employ every technique to trick the unsuspecting person into doing

Manipulative behaviour is very complex. We often don’t realise it’s happening. People don’t specify what they want or what they mean, but instead use indirect methods

Avoid these pitfalls to assert yourself Do you find it hard to say “No”? When someone asks you to do something that you really don’t

How much time do you lose each day simply dealing with unwanted and unexpected interruptions? I refer to both unwanted and unexpected for these reasons. Some interruptions

When I ask someone what they think an assertive person is like, they’ll often say ‘forceful’ and ‘pushy’, ‘bossy’ and ‘demanding’, that they ‘tread on

It is remarkable how a brief quote can be so powerful, and provide the inspiration for action and positive change. I often use quotes in

Do you ever spend ages trying to find something – that winter jacket you packed away for the summer or an urgent document you need